Terms of service

Nayaria is operated by a sole proprietorship registered in India under Udyam. Contact support@nayaria.com. These terms apply to the business that signs up (“you”), not to the buyers who message you.

We answer your buyers on WhatsApp, on your website, and on the phone, in your business’s name, using only the inventory and documents you give us. We revive contacts from lists you upload. We hand a buyer to a person when they ask for one or when the assistant should not answer.

The assistant answers only from your real records. It does not invent prices, dates or approvals. When it does not know, it says so and raises it with your team.

It is not a licensed agent and gives no legal, financial or investment advice. It does not sign anything, take payment from a buyer, or commit you to a price.

Outbound marketing calls are not switched on. Indian telecom rules require DLT registration and a 140-series number for those, and we will not place them for you until that exists.

We are new. We do not promise a number of leads, a conversion rate, or a revenue figure, and we do not publish results we have not earned.

You keep your own phone numbers. Nothing is transferred to us. Where calls reach us, it is because you set forwarding on your own handset, and you can undo it in seconds.

Your WhatsApp Business Account remains yours. We operate it for you through Gupshup, our WhatsApp Business Solution Provider. You may move it to another provider at any time and we will not obstruct it.

You are responsible for having the right to message the contacts you upload, and for the content of anything you instruct the assistant to say.

Your inventory, documents, contacts and conversations are yours. We process them to run the service for you and for nothing else. We do not sell them, and we do not use one client’s data to answer another client’s buyers.

Ask us for an export at any time. Ask us to delete a buyer’s personal data and we will, as described on our data deletion page. See our privacy page for how we handle it.

Plans are billed monthly in advance, in Indian rupees, at the price on your quote. Your plan includes a stated number of people your assistant can reach each month and a stated number of connected phone numbers; both are shown in your panel, and you are told before you run out.

We show you the full cost breakup: WhatsApp’s own charges, our provider’s charges, and our fee, separately. Our fee is a service fee, not a hidden margin on your messages.

You can cancel at any time and will not be charged again after that. We do not refund a month already served. We serve you for the period you have paid for, and no further.

Either of us may end this with notice. If you stop paying, the service pauses rather than deleting anything, and your records stay available to export.

We may suspend an account that is being used to message people who did not consent, to impersonate somebody, or in a way that puts our WhatsApp access at risk. We will tell you why.

We provide the service with reasonable care but not as a guarantee of uptime or outcome. Where the law allows a limit, our liability in any twelve months is capped at what you paid us in that period. Nothing here limits liability that cannot lawfully be limited.

If we change these terms materially we will tell you before they apply to you. These terms are governed by the laws of India, and the courts of Noida, Uttar Pradesh have jurisdiction.

Something unclear or unfair here? Write to support@nayaria.com. We would rather fix the wording than argue about it later.